Open Programmes - Terms and Conditions

(Participant Enrolment Agreement)

An open programme is a course where participants from different organisations attend the same programme.

An in-house programme is a course delivered for participants from one organisation only, usually for employees or colleagues from the same workplace

This document is for open programmes.

Payment of Tuition Fees

Company-funded

  • Company funded payments are invoiced in full upon confirmation of programme registration and receipt of a Purchase Order (if applicable).

  • Purchase Orders need to be raised at least 30-days before the start of a programme or service.

  • Payment terms for invoices are 30-days or immediately on invoice if registration falls within 30-days of the start of the programme.

  • Instalment options are not available for Company-Funded delegates.

Self-funded

Please see below the relevant terms and conditions that apply for self-funding delegates for each training programme.

Payment by Instalments

Payment by instalments for self-funding delegates is possible upon request for some of our programmes. Please contact us to discuss if instalment options are available for your programme.

Becoming a CliftonStrengths Coach – Self-funded

The payment options offered are as below:

  1. Payment in full upon registration.

  2. Payment by instalments is an option upon request for this programme. Instalments will depend upon the time available between the point of registration, the start dates, end dates and duration of the programme. Please contact us for details.

Payments to be made by direct bank transfer.

Cancellations, Refunds and Transfers (all programmes)

Course Cancellations

If Kate Jennings Coaching Limited cancels your programme you will be offered to transfer to a subsequent programme cohort if available. If this is not convenient or acceptable your fee will be refunded in full.

Refunds and Cancellation Charges

Please choose carefully. All requests for cancellation must be confirmed in writing. For cancellation requests received more than 30-days prior to the start of the programme, full fees paid to date will be refunded less a deposit of £250 (plus VAT if applicable). For cancellation requests received between 15 and 30-days prior to the start of the programme, 50% of the fees will be refunded. For cancellation requests received less than 15-days before the start of the programme, or if a participant fails to attend, all of the course fees paid will be forfeited.

Deposit only paid

Programme deposits of £250 (plus VAT if applicable) are non-refundable.

Transfers

Transfers to other programmes or cohorts may be organised. If a transfer is required due to a change in your circumstances, Kate Jennings Coaching Limited will make every effort to arrange an alternative programme or cohort for you, if available and if appropriate for your development requirements. You must provide notice in writing at least 5 working days prior to commencement of the programme for which you are registered. A programme transfer fee of £150 (plus VAT if applicable) will apply to all transfer requests. If the transfer option is not utilised, the cancellation terms will apply.

Partial Completion (including illness) Policy

  • If time does have to be missed for any unavoidable reason, delegates have a number of options to address this including:

    • Completing the remainder of the programme and receiving a certificate reflecting the reduced number of hours completed.

    • Making up missed time informally by seeking the support of colleagues to share notes or offer a debrief etc.

    • Making up missed time formally with a tutor (this option may incur additional cost).

    • Transferring to a subsequent cohort of the programme. This option depends upon the availability of places on future programmes and the upcoming programme schedule. A programme cohort transfer fee of £150 (plus VAT) will apply to all transfer requests.

  • If a delegate does need to miss any attendance of the programme, it is therefore highly recommended and appreciated that the tutor is advised as soon as possible so that they can offer advice and options for how to proceed based upon how much time is going to be missed and what is the nature of the content or practice that will need to be addressed etc.

Programme Engagement

Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, peer coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details

Delegate Code of Conduct

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

  • Arriving on time to all sessions.

  • Attending all live sessions and coaching sessions.

  • Having your camera on for virtual live sessions.

  • Participating fully in all sessions and coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.

  • Engaging in discussions with integrity and honesty.

  • Being respectful of your fellow participants and instructors, including silencing your phone, not texting, handling emails, and other disruptive behaviours.

  • Embracing diversity and inclusion while respecting the dignity and humanity of others.